Man With a Van Clapham Service Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man With a Van Clapham to you, the customer. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual, business, or organisation that books or uses our services.

Services means any man and van, moving, removal, transportation, loading, unloading, packing, or related services provided by us.

Goods means the items and property that you ask us to move, transport, or handle.

Vehicle means any van or other vehicle used by us to carry out the services.

Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

Man With a Van Clapham provides man and van and removal services within the United Kingdom. Our services may include local moves, small and medium removals, collection and delivery, and related transport services. The exact scope of services for each booking will be agreed with you at the time of booking and confirmed in our booking confirmation.

We reserve the right to refuse to carry any goods that in our reasonable opinion are unsafe, illegal, hazardous, excessively heavy, inadequately packed, or otherwise unsuitable for transportation in our vehicles.

3. Booking Process

3.1 Booking request

You may request a booking for our services by contacting us and providing full and accurate information regarding:

a. Collection and delivery addresses

b. Access details at each address including any parking restrictions, stairs, lifts, or long carrying distances

c. The nature and approximate quantity or volume of the goods

d. Any particularly heavy, bulky, fragile, or high value items

e. Preferred dates and times for the service.

3.2 Quotations

Based on the information you provide, we may give you a quotation or an estimate for the services. Quotations are usually based on an hourly rate, fixed price, or combination of both, as explained to you at the time of booking. Quotations are given on the assumption that the information you provide is complete and accurate.

We reserve the right to revise our quotation or charge additional fees if the information provided by you is incomplete or inaccurate, or if the circumstances of the job change, including but not limited to additional items, delayed access, waiting time, or additional labour requirements.

3.3 Booking confirmation

Your booking is not confirmed until we have accepted it and communicated confirmation to you. At our discretion, we may require a deposit or advance payment to secure the booking. By confirming the booking, you warrant that you are authorised to enter into the contract and that you accept these Terms and Conditions.

4. Customer Responsibilities

You are responsible for:

a. Ensuring that you have the legal right, full ownership, or appropriate permission to move the goods.

b. Providing accurate information about the job, including access, parking, and the nature of the goods.

c. Ensuring that goods are properly packed and prepared for transport unless we have expressly agreed to provide packing services.

d. Obtaining any necessary permissions, permits, or parking arrangements at collection and delivery locations.

e. Being present, or ensuring a representative is present, at the agreed times to allow access for collection and delivery.

f. Checking that nothing that should be moved is left behind and that nothing is taken away in error.

5. Payments and Charges

5.1 Rates and pricing

Our charges are based on the rates and pricing structure communicated to you at the time of booking. This may include hourly rates, minimum charges, call-out fees, mileage charges, congestion or toll charges, parking fees, and charges for additional labour.

5.2 Deposits and advance payments

We may require a deposit or full advance payment to confirm your booking. Any deposit amount and due date will be communicated to you when the booking is made. If the deposit is not paid by the due date, we may cancel or reallocate the booking time.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. We may accept payment by cash, card, bank transfer, or other agreed methods. For business customers, alternative payment terms may be agreed in advance and must be confirmed by us in writing.

5.4 Additional charges

We reserve the right to apply additional charges in the following circumstances:

a. Delays caused by access issues, waiting time, or your failure to be ready at the agreed time.

b. Additional items or services not originally notified at the time of quotation.

c. Dismantling or reassembly of furniture where not previously agreed.

d. Extra labour required to safely handle heavy, bulky, or awkward items.

e. Parking fees, fines, tolls, congestion charges, or similar costs incurred in carrying out the services.

5.5 Overdue payments

If payment is not made when due, we may charge reasonable interest and administrative fees, and we may suspend or refuse to provide further services until all outstanding amounts are paid in full.

6. Cancellations and Changes

6.1 Customer cancellations

You may cancel or reschedule your booking by giving us as much notice as possible. The following cancellation terms may apply unless otherwise agreed:

a. If you cancel more than 48 hours before the agreed start time, we may refund any deposit paid, less any reasonable administrative costs.

b. If you cancel within 48 hours but more than 24 hours before the agreed start time, we may retain part or all of your deposit or charge a cancellation fee.

c. If you cancel within 24 hours of the agreed start time, or if you fail to be present or ready when we arrive, we may charge up to the full quoted amount.

6.2 Changes to bookings

If you wish to amend the date, time, or details of your booking, please notify us as soon as possible. We will use reasonable efforts to accommodate changes, but they cannot be guaranteed and may result in revised pricing or additional charges.

6.3 Our right to cancel

We reserve the right to cancel or postpone a booking in exceptional circumstances, including but not limited to safety concerns, severe weather, vehicle breakdown, staff illness, or other events beyond our reasonable control. In such cases, we will endeavour to offer an alternative date or a refund of any amounts paid for the cancelled services. We will not be liable for any indirect or consequential losses arising from such cancellations.

7. Access, Parking and Preparation

You are responsible for ensuring suitable access and parking at both collection and delivery locations. This may include arranging permits, reserving spaces, or informing neighbours or building management where necessary.

If our vehicle cannot park reasonably close to the property, additional charges may apply for extended carrying distances, use of additional labour, or increased time. We are not responsible for delays or additional costs caused by inadequate access or parking arrangements.

You must ensure that goods are properly packed, labelled, and ready for loading at the agreed time, unless we have agreed to provide packing services.

8. Liability and Limitations

8.1 Our responsibility for loss or damage

We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods is limited as set out in this section and may be restricted by applicable law.

We will not be liable for any loss or damage that occurs as a result of:

a. Your failure to adequately pack or protect goods, unless we have provided packing services.

b. Inherent defects, flaws, or vulnerability of the goods, including wear and tear.

c. Goods that are brittle, fragile, or sensitive, such as glass, electronics, or artwork, where such items were not appropriately packed.

d. Goods that we have advised are unsuitable for transport or which we refused to carry.

e. Acts or omissions by you or any third party.

8.2 Excluded items

We accept no liability for loss or damage to items of particularly high value, including but not limited to jewellery, cash, bonds, precious metals, antiques, fine art, important documents, or similar items, unless we have specifically agreed in writing to carry such items and you have provided full disclosure of their nature and value.

8.3 Indirect and consequential loss

To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, loss of business, or emotional distress arising out of or in connection with the services or these Terms and Conditions.

8.4 Overall liability cap

Our total aggregate liability to you in respect of any claim arising out of or in connection with the contract, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the services giving rise to the claim, unless otherwise required by law.

9. Claims and Complaints

Any alleged loss or damage to goods must be notified to us in writing as soon as reasonably possible and in any event within seven days of completion of the services. You should provide reasonable evidence of the loss or damage, including photographs where appropriate.

We will investigate any complaint and may request further information. Failure to notify us within the specified period may affect our ability to properly investigate and handle your claim and may limit or exclude our liability, except where this would be unlawful.

10. Waste, Disposal and Environmental Regulations

10.1 Waste and unwanted items

Man With a Van Clapham is primarily a removal and transport service. We are not a general waste carrier and will not remove or dispose of household refuse, hazardous waste, or items that require a licensed waste carrier, unless this has been expressly agreed in advance and is carried out in accordance with applicable regulations.

10.2 Hazardous and prohibited materials

We will not carry or dispose of hazardous, illegal, or dangerous materials, including but not limited to:

a. Chemicals, solvents, or flammable liquids

b. Gas cylinders or fuel containers

c. Asbestos or materials containing asbestos

d. Explosives, firearms, or ammunition

e. Clinical or biological waste.

If such items are handed to us without our knowledge, you will be responsible for any resulting loss, damage, or costs, and we may take any necessary action to comply with safety and legal requirements.

10.3 Compliance with environmental laws

Any disposal services we agree to provide will be carried out in compliance with relevant UK waste and environmental regulations. Where we remove items for disposal, you warrant that you have the right to dispose of those items and that they do not include prohibited or regulated materials requiring special handling that you have not disclosed.

11. Insurance

We may hold insurance policies relevant to the operation of our vehicles and the provision of our services, as required by law. These Terms and Conditions set out the extent of our liability to you. You are advised to consider arranging your own additional insurance cover for goods of high value or for wider protection than is provided under these Terms and Conditions.

12. Force Majeure

We will not be liable for any delay or failure to perform our obligations under the contract where such delay or failure is due to events beyond our reasonable control. This may include, but is not limited to, severe weather, accidents, road closures, traffic congestion, breakdowns, strikes, civil unrest, or acts of God. In such cases, we will make reasonable efforts to minimise disruption and, where appropriate, rearrange the services.

13. Data Protection and Privacy

We will collect and use your personal information only as necessary to manage your booking, provide the services, process payments, and communicate with you. We will handle your information in accordance with applicable UK data protection laws. Your details will not be sold to third parties. We may retain records of your booking for a reasonable period for administrative and legal purposes.

14. Variations to These Terms

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated Terms and Conditions are published or otherwise made available to you. The Terms and Conditions in force at the time of your booking will apply to your contract with us.

15. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as removed to the extent necessary, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

By making a booking with Man With a Van Clapham or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.