Terms and Conditions for Man With A Van Clapham
These Terms and Conditions set out the basis on which Man With A Van Clapham provides removals, transport, loading, unloading, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service. If you are booking on behalf of another person, you confirm that you are authorised to accept these terms for them.
These terms are intended to be clear, fair, and practical. They apply to residential moves, small office removals, furniture transport, single-item collections, and similar services arranged through our man and van Clapham service. Any special arrangements, including time-sensitive deliveries, multiple stops, or handling of fragile items, must be agreed in advance and may affect price, timing, and responsibility. In the event of any inconsistency between a written quotation and these terms, the written quotation will take priority only where it expressly states otherwise.
We reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. Customers are encouraged to review the terms before every new service request, especially where the job includes packing, storage, disposal, or access challenges. References to we, us, and our mean the service provider operating under the name Man With A Van Clapham. References to you and your mean the customer or the person booking the service.
All bookings are subject to availability and to the information you provide being accurate and complete. A quotation may be based on details such as the number of items, property access, parking restrictions, floor level, distance, and whether any specialist handling is required. If the actual work differs materially from the information supplied, we may revise the quotation or decline to continue the job if it would be unsafe, unlawful, or impractical to do so on the agreed basis.
To make a booking with Man With A Van Clapham, you must provide the service date, collection and delivery addresses, item list, and any relevant access or parking information. A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment. Until confirmation is issued, no slot is guaranteed. We may also request identification, proof of address, or other reasonable verification before accepting certain bookings, particularly where high-value goods, regulated waste, or commercial items are involved.
By confirming a booking, you agree to ensure that the premises and items are ready at the agreed time. This includes arranging access, reserving lift use where necessary, obtaining permits where needed, and ensuring that goods are suitably packed unless packing has been included in the service. Delays caused by missing keys, incorrect addresses, unsafe access, or insufficient parking may result in waiting charges or a revised schedule. 
If the job requires additional labour, more vehicle capacity, or an extra trip, we may charge for the additional service.
All prices are quoted in pounds sterling unless stated otherwise. Quotations may be fixed or estimated depending on the information available at the time of booking. A fixed quote remains valid only for the scope and conditions described in the quotation. If you change the service after booking, or if the work requires more time, labour, or resources than originally agreed, additional charges may apply. We will normally explain any price change before proceeding where reasonably possible.
Payment is due in accordance with the quotation or invoice issued for the job. Unless otherwise agreed in writing, payment must be made immediately upon completion of the service. We may accept bank transfer, debit or credit card, or another agreed method, but no service is deemed paid until cleared funds are received. Where a deposit is required, it may be non-refundable except where cancellation rights under these terms apply. Late payment may lead to recovery action and reasonable costs incurred in collecting outstanding sums.
For larger jobs, long-distance transport, or assignments requiring significant resources, we may request part payment in advance. This is to secure the vehicle, labour, and time allocated to your move. If you fail to make payment when due, we may retain possession of goods to the extent permitted by law and may suspend or refuse future services until all outstanding amounts are settled. Interest or administrative charges may be applied where allowed by law and stated in advance on the invoice.
Cancellations and changes should be notified as early as possible. If you cancel more than 48 hours before the scheduled time, any deposit may be refundable at our discretion unless the quotation states otherwise. If you cancel within 48 hours of the booking, a cancellation fee may apply to cover reserved time and administration. If cancellation is made after our team has already been dispatched, or after arrival at the collection point, you may be charged the full or a substantial part of the quoted fee.
If you need to amend the booking, we will try to accommodate the change, but we cannot guarantee availability for revised dates or times. Changes to item volume, addresses, access conditions, or service type may require a new quotation. We are not responsible for losses arising from a customer’s late cancellation where we have already committed labour, vehicle use, or other resources to the job. In cases of force majeure, including severe weather, serious traffic disruption, accidents, or events outside our control, either party may reschedule the service without penalty where reasonably possible.
We may cancel or suspend a booking if it becomes unsafe, unlawful, or impossible to complete. This includes situations where the customer provides false information, the premises are inaccessible, items are prohibited, or the customer behaves abusively or unlawfully. If we cancel for reasons within our control and no breach has been caused by the customer, any prepaid sums for the unperformed part of the service will normally be refunded. Our liability in such circumstances remains limited as set out in the Liability section of these terms.
Our team will take reasonable care when handling your belongings, but you remain responsible for ensuring that items are packed adequately unless packing has been expressly included in the service. Fragile, valuable, antique, electronic, or sentimental items should be declared in advance and, where appropriate, separately insured by you. We are not responsible for damage caused by pre-existing defects, unsuitable packaging, ordinary wear and tear, or the inherent nature of the item, such as deterioration in transit or breakage where the item was already unstable.
Liability for loss or damage is limited to direct losses only and excludes indirect or consequential losses, including loss of profit, missed appointments, business interruption, emotional distress, or loss of opportunity, to the fullest extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is accepted, our responsibility will generally be limited to the lesser of the repair cost, replacement value, or the amount paid for the affected service, subject to any statutory rights you may have.
Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. You should provide photographs, item descriptions, proof of value where available, and any other information reasonably requested. We may inspect the item before agreeing any settlement. If you fail to notify us promptly, or if you continue to use an item after discovering damage, this may affect our ability to assess the claim and may reduce or exclude any remedy.
Where our service includes the removal of unwanted items, waste, or recyclable materials, the customer must ensure that such items are lawful to collect and dispose of. Waste regulations in the UK require that controlled waste is handled responsibly and only transferred to authorised facilities or processors where required. We will not knowingly remove hazardous, clinical, chemical, asbestos-containing, or other regulated waste unless this has been specifically agreed in advance and the necessary legal requirements have been satisfied.
You must tell us in advance if any items may be classified as waste, particularly where disposal involves electricals, mattresses, paint, solvents, sharp objects, bulky refuse, or construction debris. We may refuse to carry items that we believe could breach environmental or transport rules. The customer remains responsible for declaring the contents and condition of waste items accurately. If prohibited or undeclared waste is discovered during the job, we may stop work, return the goods, or charge additional costs associated with lawful handling, segregation, or disposal.
Where waste removal is included in a man and van Clapham booking, title to the waste passes only if lawful and only at the point we accept the items for transport. We may require evidence that the waste is your property or that you are authorised to dispose of it. You agree to co-operate with any lawful checks or documentation needed for compliance, including where transfer notes, receipts, or waste descriptions are required. We reserve the right to reject any collection that could expose us to regulatory breach or enforcement action. 
You must not ask us to dispose of anything illegally or to misdescribe items to avoid compliance obligations.
Customers are responsible for ensuring that access routes, driveways, stairwells, lifts, hallways, and loading areas are suitable for the planned work. You must obtain any permissions required from landlords, managing agents, neighbours, or local authorities for parking or access. If we cannot complete the job because access is blocked, restricted, or unsafe, waiting time and return visit charges may apply. We are entitled to rely on the information provided by you and are not responsible for consequences arising from inaccurate measurements, incorrect item counts, or undisclosed obstacles.
Our staff may refuse to move items that are too heavy, unsafe, unstable, or likely to cause injury or damage. Where an item requires special equipment, additional manpower, or disassembly and reassembly, this must be arranged in advance. If you request assistance beyond the agreed service on the day, we may accept or decline at our discretion and may charge extra if we agree to carry out the additional work. Please ensure children, pets, and non-participating persons are kept clear of the work area for safety reasons.
We are not responsible for delays caused by traffic, road closures, adverse weather, customer delays, or circumstances outside our reasonable control. Reasonable arrival times are estimates and not guaranteed time slots unless expressly stated otherwise. If punctuality is critical, you should advise us in advance so that we can state whether the timetable is feasible. For multi-stop or long-distance jobs, travel times may vary, and any estimates given are based on normal conditions at the time of quotation.
Insurance, where maintained, may cover certain risks associated with transport, but it does not replace your own responsibility for suitable packing, declaration of value, and compliance with these terms. If you require cover for high-value items, you should tell us before the booking is confirmed so that we can state whether additional arrangements are possible. Any insurance or claims process may require proof of ownership, purchase receipts, photographs, or other supporting evidence.
We do not accept responsibility for items left unattended, items not listed on the booking, or damage caused by customer instructions that override our recommended handling method. If you instruct us to proceed despite a warning about risk, access, or suitability, you do so at your own risk to the fullest extent allowed by law. Any verbal instruction that materially changes the booking may be documented after the event, but written confirmation is preferable to avoid misunderstanding.
We may refuse service where payment history is unsatisfactory, where fraud is suspected, or where the booking appears to involve prohibited goods or unlawful activity. Man With A Van Clapham is committed to lawful, safe, and professional service delivery, and nothing in these terms permits illegal transport, unsafe lifting, or improper waste handling. If any part of these terms is held invalid or unenforceable, the remainder will continue in full force, and a lawful substitute provision will be applied where possible to reflect the original intention.
These terms do not create a partnership, agency, or employment relationship between us and the customer. Any failure or delay by us in exercising a right under these terms does not waive that right. A person who is not party to the booking has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms unless expressly stated otherwise. The customer may not assign or transfer a booking without our prior written consent.
We will process personal data only as necessary to administer bookings, communicate about services, handle payment, and comply with legal obligations. Any processing will be carried out in line with applicable UK data protection law. For the purposes of the service, you agree that we may contact you using the details supplied in relation to the booking and that such contact may include operational updates, payment notices, and service-related communications. We will not use your information for unrelated purposes unless permitted by law.
These Terms and Conditions, together with any written quotation or invoice, form the entire agreement between the parties in relation to the relevant service. You confirm that you have read and understood them before proceeding with the booking. If you require clarification on any term, you should seek explanation before confirming the service. By continuing with the booking or accepting the service, you acknowledge that these conditions apply to your use of the man and van service in Clapham and similar jobs arranged through us.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, quotation, booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales. This governing law clause applies regardless of where the customer is located, provided the service is arranged under UK law.
If any dispute cannot be resolved informally, both parties agree to act reasonably and to attempt to minimise loss and disruption. Nothing in these terms prevents either party from seeking urgent injunctive relief or other remedies where necessary. By booking with Man With A Van Clapham, you confirm that you understand these Terms and Conditions and agree to comply with them in full.